How Cloud Telephony Can Build Your Business

Let’s imagine a scenario - You have to build a building. So what will you do?

You’ll lay brick by brick, one top of the another and wait until you have to keep your tools aside and watch your building shining tallest in the whole city.

Similarly, startups today in India build the business brick by brick. Brick of dreams over a brick of ambitions over a brick of hard work. Putting the efforts in every brick they lay till the day their business shines the brightest in the whole market. But do you know cloud telephony is one of the important brick which you need for the strong foundation?

Cloud hosted Telephony- A technology which transfers business phone system to cloud. I personally consider it one of the main ingredient for building any business. Cloud telephony can prove to be extremely beneficial for your business if used wisely and properly.

Let’s know how cloud telephony can help to build your business -

1) Call Connectivity- You never experience any issue related to call connectivity with cloud-hosted telephony. It ensures backup of PRI lines which avoids all sorts of failure points and confirms a smooth functioning of calls.

2) Monitoring and Measurement- Everyone desires to build a reliable business which stands out in the market. Almost 90% of call rates improvement comes by deeply monitoring and measuring the performance.

 3) Customer assistance - Cloud Telephony solution ensures better customer assistance by providing 24x7 customer support. As sometimes your executive might be busy and unable to attend the call but with cloud-hosted telephony, you never miss any prospect. This makes your customer assure that you are always ready to assist them.

4) Detailed call analytics - The best thing about Cloud-hosted VoIP is that it integrates with CRM and updates the information in the system. Hence your sales executive doesn't have to update the information while handling the call.

5) Customized Call flow - With cloud-based phone system you get the flexibility to greet your customers in a personalized way according to the special time, season, or any special day. This fancy welcome appeals more to the customers.

6) Leads to Expansion - Switching to cloud-based PBX will no doubt expand your business in no time. As it helps your business to reach millions of people. With a small amount of investment, you’ll be able to generate more ROI and connect with more prospects.

7) Innovation- Technology is the basic step stone to success and innovation leads to enhancement of technology. Cloud telephony promotes innovation and can definitely prove to be a game changer for your business.

No doubt Cloud Telephony has revolutionized the way business communicates today. A web-based automated system which tracks the calls provides 24x7 customer assistance, gives detailed call analytics, manages call flows and what not.

Surely you are convinced that cloud telephony is a boon for your business with the above-discussed points.

Stay tuned for more updates :)

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sarv.com/cloud-telephony

What Is Cloud Telephony and Why It Should Be Your Favourite

Believe it or not, but the telephone is still one of the most preferred channels for communication and lead generation. But according to present requirement telephone like other have moved to cloud. And this has subsequently made the work easy. So now it's easy for businesses to handle the huge traffic of calls. Not only this, cloud hosted telephony system comes with a packet of solutions.

In simple words, cloud hosted telephony is a technology which moves the business telephone system to cloud-based phone system without any need of PBX.

Do you know -

• “Gartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human.”

• According to a market survey 95% of businesses are already using cloud telephony

• Cloud based Telephony played the key role in the emergence and growth of BPO sector in India

• According to recent market research, Cloud Telephony market in India is expected to touch $1.8 billion in 2017

Cloud service is one of my marketing tools and after reading these benefits and facts it will be your favorite too :)

1. Speed - Technology is advancing day by day. You can access any information or contact anyone within the blink of an eye. Thus you need to pace with the speed of technology. And cloud telephony helps you to do this.

Cloud-based telephony helps you to overcome the barrier of speed. It is an incredible tool which helps you handle huge traffic easily. You don’t need to train your staff for attending the calls, cloud telephony automated system will take care of this. Moreover, speed is the key reason why cloud telephony is adopted by most of the businesses.

2. Call recording - Another big benefit of cloud hosted telephony is its ability to record the calls. All your sent and received calls are recorded. With this, you can easily track because which reason customers call frequently.

It also helps you to understand the customer's needs, requirements and their product preferences. Apart from this, you can also analyze what’s the peak time when customers call you.

3. Easy installation and no maintenance cost - Another plus point of cloud telephony is that it supports easy installation without any need of hardware. Our installation process is quick easy and seamless.

The traditional telephony system requires a lot of on-premises maintenance but the good news is that cloud telephony only requires low-cost subscriptions. Thus it indirectly saves your money.

4. Storage - Cloud telephony ability to integrate with CRM is one of the biggest advantages any business can take. Because if the system doesn't integrate with CRM then the sales executive have to fill the details manually.

This becomes a tiresome job. But with cloud telephony, you don't need to worry. Cloud telephony makes it easier for you. Moreover, it acts as mass storage. So, now you need to save piles of files and information on your system. Save everything to cloud and access whenever you want them.

5. 24x7 Availability - Sometimes customers call you even after the office hours.

So will you miss these potential prospects?

I guess no one would miss that.

Cloud Telephony enables you to stay available 24x7. Doesn't matter whether you are in the office or not, you can always be available with cloud telephony. This will also provide the greater level of satisfaction to your customers. Never miss a prospect with cloud telephony.

No doubt moving to the cloud can save your money. So sign up now at sarv.com and connect with your customers in a better way. 

To know about the cloud telephony click here now 

sarv.com/cloud-telephony